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企业数字化运营专家

Intelligent customer service

YIDATEC’s intelligent customer service helps enterprises build efficient advanced intelligent customer service platform, significantly improves service efficiency and reduces the service cost, effectively improves user experience and customer satisfaction. YIDATEC intelligent customer service will become the powerful help that supports you to lead the market.

The key to improve user satisfaction is to get the customer service to work efficiently

  • Intelligent switch
  • Transfer the Session
  • Intelligent Input
  • Multiplayer Session
  • Knowledge Sharing
  • Generate the Order

The key to improve conversion rate is to assign the best user to the best customer service

  • Intelligent Router

    When the user calls in, he or she will have access to the corresponding seating according to voice navigation.

    When the user consults online, the system will identify the user and assign he or she to the customer service intelligently.

  • User Intelligent Ranking

    Distribute according to the initiation sequence, first come first servedUsers of key pages enjoys priority, importance comes first VIP users enjoys priority, no queuing, no robot

  • Intelligent Distribution of Customer Service

    Support the frequent customer priority principle and assign them to the customer service of last reception Match customer service according to user source channel, region, keyword search Match customer service according to the launch page and the consulting entry Distribute customers according to the workload of customer service Develop customer service priority level based on user satisfaction and conversion rate

Anytime, Anywhere, Miss NO Business Opportunity

Data driver, Deeply Hold User Concerns

  • Rapid Integration

    Copy and embed a line of codes to integrate customer service function to APP and

    mobile website; scan qr code to connect WeChat service number

  • The Whole Business Flow Unfold

    Cross-channel integration of the same user's interactive record according to time; A detailed record of the consultation effectiveness, purchase times, initiation channel, customer service, chat record, voice recording, satisfaction and quality inspection grading, etc

  • Multi-scene Support

    Users can also receive message alerts when they are offline

    Customer service can receive new message alerts on the phone at any time

  • Multidimensional Query

    keywords fuzzy query, multi-condition combined accurate query, query by business node classification, query by consultation result : buy or not, query by interactive mode (telephone, online consultation, message)

  • Supreme Performance

    Low reliance on network environment, consult with 2G and message can be received

    Send messages incredibly fast with low power consumption

Construct Big Data of User Service

  • Customer Management- Proficient

    Rank the performance of all human customer service for checking users’ evaluation and satisfaction on customer service >

    Refer to relevant data on customer service status, including the length of the login, online time, work time, departure time, and the full amount of work

    Provide detailed query service, including consultation, order, duration of work, evaluation and quality inspection grading

  • Operation Data-Clear

    Check consultation condition by user's consultation habit, operation terminal, regional inquiry

    Check effective, ineffective consultations, access rate, quality of consultation and message counseling

    Check users’ queuing data, including the number of entering the queue, entering a consultation, entering a message, the quitting number of queues, etc

    Check data relevant to the order, including the number of effective consultations and the effective users

    Collect calling or transfer data by calling channel, seating, time period, etc

  • Flexible Report- Customizable

    Customized check of KPI and data analysis; Create personalized reports based on raw data

    Customized setting of consulting statistics, order statistics, message statistics, consulting quality, working hours, performance comparison

    Fit your management needs in real sense

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