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企业数字化运营专家

CUSTOMER MANAGEMENT SERVICES

YIDATEC focuses on customer experience, understands and creates customer demand, integrates big data, tools and optimizes process, and enhances the value management and service marketing ability of enterprise users.

Service Value Chain

Internal Staff Service
External Customer Service
service quality of internal staff
  • Design and betterment of work environment
  • IT service quality management
  • efficiency improvement tools
staff satisfaction
  • customer satisfaction

enhanced efficiency

and productivity

external value-added service
  • Promotion of service quality
  • service content
  • and service scope
customer satisfaction
  • Design service SLA
  • formulate KPIs
customer loyalty
  • Maintenance
  • promotion
  • reconsumption

increasing revenue

growth and profit

Customer Management Service

  • Pre-sales and after-sales

    Serve the market with technology, communication and technological maintenance

  • Customer Relationship Management

    Utilize information and Internet technology to coordinate interactions between enterprises and customers in sales, marketing and service, so as to improve the management style and provide customers with innovative personalized service

  • Product Operation Service

    Test, development, maintenance and operation, product design, customer service secretary , etc.

  • Personal Data Processing

    Data collection, input, and order processing.

  • Data processing and analysis

    Process or analyze relevant data or sensitivity.

  • Report Analysis

    Provide the user with data processing or analysis result in an appropriate manner.

YIDATECH Customer Service System

Strengthen customer service from management mechanism, improve service concept from corporate culture, and improve customer satisfaction from institutional guarantee

Manager Team

  • · Demand Analysis
  • · Customer Relationship
  • · Process Management
  • · Business Transfer Support
  • · Information Safe
  • · Quality Control

Business Processes Team

  • · Data Processing
  • · Telephone Support
  • · Business Support
  • · Procedure Processing

Business Processes Team

  • · the support, maintenance and enhancement of
      business application system
  • · IT fundamental service of business center
SOLUTION
&
CONSULTING TEAM
  • · Business Support
  • · Financial Support
  • · Contract Management
  • · Other backstage service

Service Management ( Customer Percetion)

  • Identify the service interface and contact points that customers have contact with to establish a customer perception contact point library.

  • Capture customers’ perception of the service interface, monitor the key links in the value providing process, and stabilize the service quality.

  • Center on the customer, explore and analyze key elements of the perception interface and the performance drawback, guide the enterprise internal departments to perfect the specific issues that customers reflect and build customer service competitive advantage.

Process Supporting (Customer Behavior)

  • Business Behavior Analysis
  • Customer Character Analysis
  • Customer Loyalty Analysis
  • Customer Attention Analysis
  • Customer Marketing Analysis
  • Customer’s Rate of Return Analysis

To analyze customers’ comprehensive utilization condition through data in the aspect of funds distribution, flow situation and history. It mainly includes:

  • · Product Distribution Condition
  • · Customer Retention Analysis
  • · Customer Loss Ratio Analysis
  • · Upgrading/Cross-selling Analysis
  • · Customer behavior analysis
  • · and customer product analysis

Comprehensive evaluation value on the basis of trust, contact frequency, service effect, satisfaction and the possibility of continuous service request from the same enterprise

  • · Customer opinions analysis
  • · customer consultation analysis
  • · customer engagement evaluation
  • · customer satisfaction analysis and evaluation

Have a clear understanding of the potential trend and sales data model, and make a comprehensive observation of the whole sales process

The analysis of each customer’s benefits and costs can determine who brings benefits for the enterprise.

Value Creation (Customer Value)

Perfect customer service and in-depth customer analysis can not only meet customers' needs, but also realize the value of customers, improve the overall value of the enterprise’s value chain and maximize its profits.

  • Delimit of Service Value

    Improve user benefit or reduce customer cost to create value for customers.

  • Delivery of Service Value

    Identify the customer’s value demand and the company’s development strategy, deliver high-quality service to the customer with the minimum cost to maximize customer value

  • Communication of Service Value

    Strengthen communications with customers, predict their dynamic changes and achieve the purpose of enhancing customer value through analysis, confirmation and improvement of key elements

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